Privacy Policy
Effective date: January 1, 2024
At Serenleaf Natural, your privacy matters to us. This Privacy Policy explains what personal information we collect when you visit our website or make a purchase, how we use it, and the choices you have. By using our site, you agree to the practices described below.
1. Information We Collect
When you use our website or place an order, we may collect the following personal information: • Name — to identify you and personalise your experience • Email address — for order confirmations, account access, and marketing communications • Phone number — for delivery coordination and customer support • Delivery address — to fulfil and ship your orders • Payment details — processed securely by our payment partners (we do not store card numbers) • Browsing behaviour — pages visited, products viewed, and time spent on site (via cookies)
2. How We Use Your Information
We use the information we collect for the following purposes: • Order fulfilment — processing, packaging, and delivering your purchases • Account management — creating and maintaining your customer account • Customer support — responding to enquiries, complaints, and returns • Marketing — sending promotional emails, offers, and product updates (you can opt out at any time) • Site improvement — analysing usage patterns to improve our website and product offerings • Legal compliance — meeting our obligations under applicable laws and regulations
3. Third-Party Sharing
We do not sell your personal data. However, we share it with trusted third parties where necessary: • Payment processors — your payment information is handled by secure, PCI-compliant payment gateways to complete transactions • Delivery partners — your name, phone number, and address are shared with courier services to fulfil your order • Google Analytics — we use Google Analytics to understand how visitors interact with our site; this may involve the collection of anonymised usage data • Email service providers — used to send transactional and marketing emails on our behalf All third parties are contractually required to handle your data securely and only for the purposes we specify.
4. Cookie Usage
Our website uses cookies — small text files stored on your device — to enhance your browsing experience: • Essential cookies — required for the site to function (e.g. shopping cart, login sessions) • Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics) • Preference cookies — remember your settings and preferences across visits • Marketing cookies — used to show you relevant ads and track campaign performance You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect site functionality.
5. Your Rights
You have the following rights regarding your personal data: • Access — you can request a copy of the personal data we hold about you • Correction — you can ask us to correct inaccurate or incomplete information • Deletion — you can request that we delete your personal data from our systems • Opt-out — you can unsubscribe from marketing emails at any time using the link in any email we send • Portability — you can request your data in a portable format To exercise any of these rights, contact us at privacy@serenleaf.co.ke. We will respond within 30 days.
6. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All data is transmitted over HTTPS and sensitive information such as passwords is stored in encrypted form.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. Order records may be kept for up to 7 years for legal and accounting purposes. You may request deletion of your account and associated data at any time.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
- Email: privacy@serenleaf.co.ke
- Website: serenleaf.co.ke/contact