All orders are processed within 1 business day of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. You will receive an order confirmation email immediately after checkout, and a dispatch notification once your order has been handed to our courier partner.

We work with trusted courier partners to ensure your order arrives safely and on time: • G4S Courier Services — for reliable nationwide delivery • Sendy Logistics — for fast Nairobi and same-day deliveries • Wells Fargo Courier — for upcountry and remote area deliveries The courier assigned to your order depends on your location and will be indicated in your dispatch notification along with a tracking number where available.

Shipping fees are calculated based on your delivery location and are displayed clearly at checkout before payment confirmation. You will see the exact shipping cost for your order before you complete your purchase. Shipping costs are: • Nairobi: KES 200 • Major towns: KES 350 – 500 • Remote areas: KES 500 – 700